Privacy policy

Last Updated: 1/14/26

Golden Pearl Aesthetics & Wellness (“we,” “us,” or “our”) operates this website and any related online services, including ecommerce, appointment requests, and communications (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information, including certain health-related information, when you visit our website, purchase products, schedule services, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of information depending on how you interact with us:

A. Personal Identifiers

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

B. Financial Information

  • Payment card information (processed securely through Shopify and its payment processors)

  • Transaction details and purchase history

Note: We do not store full credit card numbers on our servers.

C. Account & Communication Information

  • Account login credentials (if applicable)

  • Communications with us via email, SMS, forms, or customer support

D. Health & Treatment Information (Protected Health Information – PHI)

When you request or receive aesthetic or medical services, we may collect:

  • Intake forms

  • Treatment history

  • Health conditions relevant to services

  • Before-and-after photos (with consent)

  • Appointment notes

This information is collected only as necessary to provide safe and appropriate aesthetic services.

E. Device & Usage Information

  • IP address

  • Browser type

  • Device identifiers

  • Site usage and interaction data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

  • Provide and manage services, appointments, and product purchases

  • Process payments and fulfill orders

  • Communicate with you regarding appointments, orders, or support inquiries

  • Send appointment reminders, post-treatment instructions, and operational messages

  • Send marketing communications by email or SMS (with your consent)

  • Improve our website, services, and customer experience

  • Maintain compliance with legal, regulatory, and professional obligations

  • Protect against fraud, misuse, or unauthorized access

3. Medical Information & HIPAA

Polished Beauty Aesthetics takes patient privacy seriously.

  • Medical and treatment-related information is handled in accordance with applicable healthcare privacy laws, including HIPAA where applicable.

  • Ecommerce purchases made through this website are not considered medical records.

  • Shopify is not a HIPAA-compliant platform, and we do not collect or store sensitive medical records through Shopify checkout.

  • Medical records, intake forms, and treatment documentation are managed through secure, HIPAA-aware systems separate from ecommerce operations.

If you have questions about how your medical information is handled, please contact us directly.

4. Marketing Communications (Email & SMS)

By providing your email address or phone number, you consent to receive communications from Polished Beauty Aesthetics, which may include:

  • Appointment reminders

  • Treatment follow-ups

  • Promotional messages

  • Educational content

You may opt out at any time:

  • Email: Use the unsubscribe link in our emails

  • SMS: Reply STOP to any message

Message and data rates may apply. Consent is not required to make a purchase.

5. How We Share Information

We may share information with:

  • Shopify and its service providers for ecommerce functionality

  • Payment processors, shipping carriers, and IT providers

  • Marketing and analytics providers (where permitted by law)

  • Healthcare vendors supporting treatment delivery

  • Legal or regulatory authorities when required

We do not sell your personal or medical information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable site functionality

  • Analyze traffic and usage

  • Improve marketing effectiveness

You can control cookies through your browser settings.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion (subject to legal retention requirements)

  • Opt out of marketing communications

To exercise these rights, contact us using the information below.

8. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure.

We retain information only as long as necessary to:

  • Provide services

  • Comply with legal and regulatory obligations

  • Maintain medical and business records as required by law

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or your privacy rights, contact us at:

Golden Pearl Aesthetics & Wellness
📧 info@goldenpearlaesthetics.com